ProduCT WARRANTY, return policy
& privacy policy
Product Warranty Terms
Last updated October 16, 2020
Thank you for your purchase. Tycentre, the manufacturer and supplier, hereinafter referred to as the Guarantor, shall guarantee good quality and proper functioning of the purchased products(s) if used in the manner appropriate for the purpose thereof and in accordance with the operation manual, and shall provide warranty services subject to the following conditions:
1. This Warranty covers the defects resulting from defective parts, materials or manufacturing, if such defects are revealed during the period of 3-12 months since the date of purchase.
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BBQ Grill products:
- all ceramics: 10 years
- metal parts: 5 years
- Other parts, accessories & tools: 1 year -
Scooters & bikes: 1 year
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Fitness Equipments & Treadmills: 1 year
2. The product is considered defective if it fails to perform the functions as indicated in the operation manuals, technical specifications or any other similar documents supplied with the equipment.
3. The Warranty does not cover consumables or parts of limited regular functionality due to their natural wear and tear.
4. The Warranty does not cover any improper use and/or failure follow of Guarantor's guide .
5. The Guarantor shall not be held responsible for the extra loss if a user fails to take a right action when using the product.
6. The Guarantor reserves the right to charge the Warranty beneficiary with the costs of service, transportation, insurance and customs clearance if the defect does not fall within the scope of this Warranty or the device has not been proven defective.
7. The Warranty does not cover:
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Mechanical or electric damages resulting from incorrect installation, usage or other activities inconsistent with the operation manual or contradictory to technical specifications;
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Damages caused by acts of God, floods, fires, lighting or other natural disasters, wars, unexpected events, inappropriate voltage, defective supply materials or other external factors;
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The product that has been tampered with by the Warranty beneficiary or any other person in any way, including repair, willful constructional variations, modifications and adjustments;
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The product with serial numbers and/or the Guarantor seals damaged or illegible;
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The activities specified in the operation manual, which remain the sole responsibility of the Customer in his own capacity and at his own expense;
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Defects resulting from the usage of improper or non-genuine supply materials;
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Damages due to the user's fault or lack of operation knowledge;
8. Warranty Result(s)
Guarantor will either refund or replace the defective product(s) to warranty beneficiary as per discussion or agreement.
QUESTIONS
If you have any questions concerning our Warranty terms, please email to: warranty@tycentre.com
Return Policy
Last updated September 27, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at george@tycentre.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Photos of Quality Defectiveness, and mail your return to the following address:
Tycentre Ltd or a Tycentre Ltd's authorized partner.
Attn: Returns
RMA #
2500# Guangren Hancheng Liyu Rd(E)
Jindong District
Jinhua, Zhejiang 321000
China
(please contact us before return to check if there is any of Tycentre's partner near your location)
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
● Quality product(s)
● BBQ Tools & Accessories
● PPE
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Returns only available for the products with quality defectiveness.
● BBQ tools & accessories and free items are not for return
QUESTIONS
If you have any questions concerning our return policy, please contact us at mobile: +86-135-0659-7855 or email to: george@tycentre.com
Privacy Policy
Last updated September 28, 2020
At Tycentre Ltd, accessible from tycentre.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Tycentre Ltd and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Tycentre Ltd. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Log Files
Tycentre Ltd follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Tycentre Ltd uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Tycentre Ltd.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Tycentre Ltd, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Tycentre Ltd has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Tycentre Ltd's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Tycentre Ltd does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
